External-Facing Services Policy


Use of any Audata product which can be accessed, or interacted with, by people other than users inside your organisation (the "External-Facing Services") is subject to this External-Facing Services Policy ("Policy").


Audata may change this Policy at any time by posting the update at https://legal.audata.io/articles/legal/external-facing-services-policy.


A customer’s violation of this Policy will be considered a breach of the Master Subscription Agreement ("MSA").

Prohibited Material

Customers may not use External-Facing Services to display, store, process or transmit, or permit use of External-Facing Services to display, store, process or transmit:

  • Material that infringes or misappropriates a third party’s intellectual property or proprietary rights;

  • Material that violates a third-party’s privacy rights;

  • Material that violates applicable law;

  • Excessively profane material;

  • Hate-related or violent material;

  • Material advocating racial or ethnic intolerance;

  • Material intended to advocate or advance computer hacking or cracking;

  • Illegal software;

  • Malicious code, such as viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, 2 External-Facing Services Policy scripts, agents or programs; or

  • Other material that violates or encourages conduct that would violate any criminal laws, any other applicable laws, or any third-party rights.

Prohibited Actions

Customers may not, and may not allow any third-party, including its users, to use an External-Facing Service to:

  • Generate or facilitate unsolicited commercial email (spam). Such prohibited activity includes, but is not limited to:

    • sending email in violation of any applicable legislation or regulations relevant to your jurisdiction;

    • imitating or impersonating another person or his, her or its email address, or creating false accounts or the purpose of sending spam;

    • mining or harvesting any web property (including any External-Facing Service) to find email addresses or other user account information;

    • sending unauthorized mail via open, third-party servers; and

    • . sending email to users who have requested to be removed from a mailing list;

  • Send, upload, distribute or disseminate, or offer to do the same with respect to, unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, or otherwise objectionable material;

  • Intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature;

  • Conduct or forward pyramid schemes and the like;

  • Engage in phishing;

  • Transmit material that may be harmful to minors;

  • Impersonate another person (via the use of an email address or otherwise) or otherwise misrepresent themselves or the source of any email;

  • Use an External-Facing Service to violate the rights (such as rights of privacy or publicity) of others;

  • Promote or encourage illegal activity;

  • Interfere with other users' enjoyment of an External-Facing Service;

  • Use an External-Facing Service in connection with illegal peer-to-peer file sharing;

  • Use an External-Facing Service to engage in or promote gambling, or run a gambling operation;

  • Use an External-Facing Service to sell, distribute or export prescription drugs or other controlled substances;

  • Use an External-Facing Service to sell, distribute or promote drug paraphernalia;

  • Use an External-Facing Service, or any interfaces provided with an External-Facing Service, to access any other service or website in a manner that violates the terms for use of or access to such service or website.